Terms and conditions

Sugarbrowns accepts returns & exchanges provided purchases are unworn, undamaged and are complete with tags within 14 days of receipt.

- In original packaging with tags still attached
- Has not been worn, used or damaged 

- Shows no signs of wear, including make-up or perfume/deodorant

- Is posted back within 14 days of purchase

- Please note any exchanges have to be received within 10 days of purchase (20 days for international orders)

- Please ensure your returns are dispatched in the cellophane wrapping or any other appropriate covering, to preserve the pristine condition of the garment. If returned without an appropriate covering inside the packaging, these garments will be deemed unsaleable and returned back to you.

 

 

 

Returns:

The details of the return policy are enclosed with your purchase.

Should any of the above requirements be unmet the item will be returned back to you.

Return shipping costs are not covered.

A tracked return is recommended as we do not take responsibility for missing post.

Refunds will be processed within approx 7-8 days from when the order has been returned back to us.

Postage will not be refunded.



United Kingdom Exchanges:

Exchanges will be shipped free of charge for the first exchange.

Any exchanges further to the first will be charged shipping costs

Exchanges for the same item will be dependent upon the stock supply.

There is an option to exchange for a different item.

Any balance in this case would be adjusted accordingly.

Once exchange is received it will take up to 4-5 working days to be sent to the customer.

 

International exchanges:

A postage fee of £5.99 will be required for international exchanges, once received may take up to 10 working days to process.



Any problems/queries with regards to the above please contact at 

orders.sugarbrowns@gmail.com

You will receive a reply within one working day.